Shipping Policy
Last updated: May 17, 2026
The Short Version
Free U.S. shipping on orders over $50. Orders ship from our San Antonio, Texas warehouse within 1-2 business days. Most U.S. orders arrive in 3-7 business days. We ship internationally to most countries.
Processing Time
Orders placed Monday–Friday before 12:00 PM Central Time typically ship the same business day. Orders placed after that time or on weekends and U.S. holidays ship the next business day.
During peak periods (holiday season, product launches, sales events), processing may take 2-3 business days. We'll send a tracking email as soon as your order ships.
Domestic Shipping (United States)
Free shipping
Free U.S. ground shipping on all orders over $50 (before tax). Discount applied automatically at checkout.
Paid shipping
For orders under $50, shipping rates are calculated at checkout based on order weight, dimensions, and destination ZIP code. Typical rates:
| Method | Estimated Delivery | Typical Cost |
|---|---|---|
| USPS Ground / First Class | 3-7 business days | $5–9 |
| USPS Priority Mail | 2-3 business days | $9–15 |
| UPS Ground | 3-5 business days | $9–14 |
| UPS 2-Day | 2 business days | $20–30 |
| UPS Next Day Air | 1 business day | $40+ |
Rates and methods may vary by destination. Final cost is shown at checkout before you complete your order.
Delivery to Alaska, Hawaii, and U.S. Territories
We ship to all 50 U.S. states plus Puerto Rico, Guam, and the U.S. Virgin Islands. Delivery times to Alaska, Hawaii, and territories are typically 5-10 business days. The free shipping threshold still applies.
P.O. Boxes and APO/FPO
We ship to P.O. Boxes and military APO/FPO addresses via USPS. APO/FPO orders may take 2-4 weeks for delivery.
International Shipping
We ship to most countries worldwide via USPS, UPS, and DHL. International rates are calculated at checkout.
Estimated delivery times
| Region | Estimated Delivery |
|---|---|
| Canada | 5-10 business days |
| Mexico | 7-14 business days |
| United Kingdom & EU | 7-14 business days |
| Australia & New Zealand | 10-18 business days |
| Rest of world | 10-21 business days |
These are estimates only. Delivery times depend on the destination country's customs processing, which we cannot control.
Customs, duties, and import taxes
International customers are responsible for any customs duties, import taxes, and brokerage fees assessed by the destination country. These are not included in your order total or shipping cost. Contact your local customs office for an estimate before placing an order.
If you refuse a shipment or fail to pay customs fees, the package will be returned or destroyed at the carrier's discretion. We are unable to refund shipping costs or customs fees in those cases.
Restricted countries
We don't currently ship to countries subject to U.S. trade sanctions or where shipping our products is restricted by U.S. or destination-country law. If you can't complete checkout to your country, that's likely why.
Tracking Your Order
You'll receive a tracking email as soon as your order ships. Click the tracking link to follow your package. If you don't see the email, check your spam folder, then email orders@outlawsandgents.com.
Shipping Addresses
You're responsible for entering an accurate shipping address. We are unable to redirect packages after they've shipped. If a package is returned to us due to an incorrect address, we'll contact you to arrange reshipment at your cost.
If you notice an address error immediately after placing your order, email orders@outlawsandgents.com right away. We'll fix it if the order hasn't shipped yet.
Lost, Stolen, or Damaged Packages
Marked as delivered but missing
Carriers sometimes mark packages as delivered prematurely. Wait 24-48 hours, check with neighbors and your building's front desk or mailroom, then email orders@outlawsandgents.com and we'll help file a claim with the carrier.
Damaged in transit
If your order arrives damaged:
- Take photos of the packaging and the damaged product
- Email orders@outlawsandgents.com within 7 days of delivery with the photos
- We'll send a free replacement or issue a full refund — your choice
Lost in transit
If tracking shows your package has been in transit for an unusually long time (more than 14 business days domestically, or 30 business days internationally), email us. We'll file a lost-package claim with the carrier and either send a replacement or refund you in full.
Order Changes and Cancellations
We process orders quickly — usually within hours. We can change or cancel an order only before it ships. Email orders@outlawsandgents.com as soon as possible. If the order has already shipped, you can return it for a full refund under our 30-day satisfaction guarantee.
Wholesale and Backbar Orders
Wholesale orders ship via your account's preferred method or carrier. Free shipping does not apply to wholesale orders unless specified in your wholesale agreement. Typical processing time for wholesale orders is 2-3 business days. Bulk backbar orders (32oz refills) may have additional handling time.
Contact your wholesale account manager or orders@outlawsandgents.com for wholesale shipping questions.
Shipping Restrictions
We cannot ship to:
- Countries subject to U.S. trade sanctions
- Freight-forwarder addresses (in some cases, due to fraud-prevention rules)
- Locations where our products are prohibited by local law
If we can't fulfill your order due to a shipping restriction, we'll cancel it and refund you in full.
Sales Tax
We collect sales tax in U.S. states where required by law, based on your shipping address. The applicable tax is shown at checkout.
Carrier Holidays
We don't ship on U.S. federal holidays. Carrier services may also be limited or delayed around major holidays (Thanksgiving, Christmas, New Year's). Plan ahead for holiday gifts — we'll post shipping cutoff dates each November on the Site.
Questions?
Email orders@outlawsandgents.com. We respond within 3 business days.
Outlaws & Gents Grooming Co. San Antonio, Texas, USA outlawsandgents.com
Unruly by nature. Refined by choice.
